W-06 · GoHighLevel
Appointment Reminder + No-Show Recovery System
Two-workflow GHL system: 1-day + 2-hour reminders, CONFIRM/RESCHEDULE keyword routing, and automated no-show recovery.
Problem
Service businesses lose revenue every week to forgotten appointments and silent no-shows. Manual reminders are inconsistent, reschedules get missed, and no-shows rarely get followed up, so the calendar leaks money.
Approach
Built a two-workflow GoHighLevel system. Workflow 1 sends a reminder SMS 1 day before the appointment, waits for a reply, and routes based on keyword: CONFIRM triggers a confirmation SMS, RESCHEDULE sends a reschedule link and tags the contact, and silence routes to a 2-hour pre-appointment reminder. Workflow 2 handles no-shows: removes the scheduled tag, applies a no-show tag, sends a missed-appointment SMS, then waits for a YES reply to send a rescheduling link or tags them as no-response. Every stage tags the contact for full pipeline visibility.
Outcome
Zero manual follow-up needed. Every appointment is reminded, every no-show is chased, and every reschedule is handled automatically.
GoHighLevel / Workflow Automation / Appointment Management
Carlos Chiu, AI Automation & Enablement Specialist: all work