W-10 · Zapier · ChatGPT
AI-Powered Email Reply Assistant
Labeled Gmail emails get on-brand ChatGPT drafts powered by a Google Doc Document Controller.
Problem
Professionals waste hours on routine emails, not because replies are complex, but because reading, finding information, drafting, and sending adds up fast at scale.
Approach
Built a Zapier automation that drafts personalized email replies using ChatGPT, triggered the moment an email is labeled in Gmail. The system pulls a custom Google Doc called the Document Controller via Webhooks, feeds it alongside the email to ChatGPT, then saves the output as a Gmail draft ready to review and send. No generic AI replies: every draft follows your own rules, tone, and information. Update the Google Doc anytime and all future drafts instantly reflect it. No workflow changes needed.
Outcome
A fully automated, human-controlled email drafting system that runs in the background while you work. Every reply is personalized, on-brand, and ready to send in seconds.
Zapier / Gmail / ChatGPT / Google Docs / Webhooks by Zapier
Carlos Chiu, AI Automation & Enablement Specialist: all work